MaestroQA Achieves PCI DSS 4.0 Level 1 Compliance: Leading the Way in Secure QA Solutions

We are excited to announce that MaestroQA has achieved PCI DSS 4.0 Level 1 Service Provider compliance. PCI DSS 4.0 Level 1 is the highest and most modern standard in payment card industry data security. This accomplishment highlights our commitment to protecting our customers' sensitive information and staying ahead in data security.

Importance for Regulated Industries

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This new compliance standard allows customers in industries like fintech, insurance, and ecommerce to expand their usage of MaestroQA to additional teams and workflows that touch their most sensitive data. This means that teams can safely use one tool to ensure quality across all their customer facing and back office workflows - enabling better compliance and higher efficiency than a fragmented approach.

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A Quality & Support Director from a leading fintech company shared their experience:

"Before MaestroQA achieved PCI compliance, there was no QA tool that met both our modern user experience needs and compliance standards for all our teams. Now, we're rethinking our quality management process across support, risk, and compliance teams. The tool's flexibility and security are unmatched."

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The Importance of PCI DSS

PCI DSS is a set of security requirements designed to ensure organizations handling credit card information implement effective security measures. Developed by the PCI Security Standards Council (PCI SSC), including Visa, MasterCard, and American Express, PCI DSS is the industry's gold standard for safeguarding cardholder data.

Our CTO and Co-Founder, Harrison Hunter, emphasizes: "At MaestroQA, we are committed to providing a safe and trusted environment for our customers. Achieving PCI DSS 4.0 Level 1 compliance reinforces our dedication to protecting customer information and supporting our financial and commerce customers in maintaining the highest possible security standards."

PCI DSS aims to enhance cardholder data security and ensure safe handling during payment transactions. Organizations that process, store, or transmit credit card information must follow these requirements to reduce data breach risks and protect against financial fraud.

A Level 1 service provider must submit an annual Report on Compliance (ROC) by a Qualified Security Assessor (QSA), verifying all requirements are met. They must also undergo quarterly network scans, penetration tests, and submit an Attestation of Compliance (AOC) form.

Commitment to Customer Data Security

MaestroQA's adherence to PCI security standards is crucial for safeguarding cardholder data. Our security measures include:

• Robust Encryption: Ensuring all sensitive data is encrypted both in transit and at rest.
• Penetration Testing: Conducting regular penetration tests to identify and address vulnerabilities.
• Quarterly Network Scans: Performing quarterly network scans to detect and mitigate potential threats.
• Internal Controls and Procedures: Maintaining rigorous internal controls and procedures to uphold data security.
• Regular Audits and Compliance Checks: Engaging in continuous audits and compliance checks to verify adherence to security standards.

These practices assure our customers that MaestroQA is dedicated to maintaining the highest levels of security and compliance.

Expanding Our Compliance Portfolio

PCI DSS compliance adds to MaestroQA's robust compliance practice, which includes ISO 27001, SOC 2 Type 2 (Security, Privacy, and Confidentiality), and HIPAA certifications. We also comply with GDPR and CCPA requirements, ensuring comprehensive data protection. Additionally, MaestroQA supports upstream redaction and advanced redaction abilities for audio, video, and case fields.

For more information on MaestroQA's compliance certifications and how we can support your organization's security needs, please visit: https://trust.maestroqa.com/