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AI & Technology in CX

KCS QA: Your AI agent is only as smart as your knowledge base

Leanna Merrell

AI chatbots rely on accurate knowledge to deliver the right answers. See how Knowledge-Centered Service (KCS) QA improves AI accuracy, prevents misinformation, and enhances self-service support.

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Navigating Legal Risks of AI in Employee Performance Management

Leanna Merrell

Explore expert insights on legal compliance and ADA considerations for AI in performance management, with actionable steps for fair, unbiased evaluations.

How to Optimize Your Chatbot Strategy: QA’s Critical Role in Enhancing Accuracy & Effectiveness

Leanna Merrell

Explore how Quality Assurance revolutionizes chatbot interactions for optimal customer service. Learn effective QA strategies and insights from industry leaders at our CX summit to enhance chatbot effectiveness and accuracy with MaestroQA.

Navigating AI Pitfalls and Enhancing CX in Call Centers

Leanna Merrell

Learn how MaestroQA’s AI call center software enhances CX by leveraging contact center AI solutions and quality assurance while avoiding pitfalls. Discover GPT-powered customer support for improved efficiency and personalization.

The Essential Guide to Chatbot Quality Assurance: Ensuring Excellence in Every Interaction

Leanna Merrell

Explore chatbot best practices and quality assurance in our comprehensive guide. Learn how to enhance your customer support chatbot with advanced chatbot analytics and dashboard insights for superior chatbot QA.

Navigating AI Implementation Strategy in Customer Experience: Risks and Strategies

Leanna Merrell

Explore AI implementation strategies in customer experience, focusing on ethical considerations, risk management, and maintaining transparency.

Advancing Customer Service Metrics with AI Classifiers

Lauren Alexander

Learn about the success Novo had from using MaestroQA’s automated QA workflows, KPI dashboard and AI Classifiers to impact customer satisfaction levels.

Important Factors to Consider when Exploring Sentiment Analysis in Customer Support QA: A CX Community Discussion

Explore how sentiment analysis is reshaping customer support QA through conversations with CX leaders, uncovering the potential benefits and challenges of this technology.

Unleashing the Power of Customer Conversations: Top 6 Tech Trends Revealed at the CX Summit

Lauren Alexander

This blog covers the top six customer support tech trends revealed at MaestroQA’s CX Summit. From analyzing agent performance to tracking policy changes and exploring AI's role in CX analytics, get an exciting glimpse into a future where QA's efficiency and accuracy are maximized, always keeping the human element at its core.

CX Strategy: The Future of AI in Quality Assurance

Larrita Browning

In this blog, we'll dive into how machine-learning models are impacting Quality Assurance and the role of support agents.

6 Tips to Automate Your Customer Service Management Process

Managing the customer experience is challenging work. Luckily, there are ways to automate your processes so you can focus more on CX insights and agent performance.

MaestroQA Partnerships: Introducing Zendesk Suite

Discover the strategic partnership between MaestroQA and Zendesk Suite, facilitating seamless grading of omnichannel support tickets and enhancing CX team efficiency.

Omnichannel Support For Agents And Customers: A Necessity

Discover the essential benefits of omnichannel support for enhancing customer and agent experiences. Learn how integrated customer service platforms can streamline interactions and boost operational efficiency.

Don't Settle. Dig Beneath The Surface For Customer Insights.

Team MaestroQA

Learn the importance of deep-diving into customer interactions for valuable insights. Discover strategies to uncover underlying issues and opportunities to improve support programs.