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Use Cases
Stay compliant with FCA Regulations in the UK
The Financial Conduct Authority (FCA) enforces the Consumer Duty Act (CDA) and Consumer Credit Act (CCA) to ensure transparency, fairness, and positive outcomes. MaestroQA helps UK financial institutions meet these standards while embedding compliance into every interaction, boosting efficiency and trust.
Automate Compliance Checks with LLMs
MaestroQA combines advanced AI analytics and calibration tools to ensure businesses stay compliant with FCA regulations while embedding transparency and accountability into every interaction.
Automated Compliance Checks: Use LLMs to analyze 100% of interactions for FCA standards, including fee disclosures, affordability checks, and protocols for vulnerable customers.
AI Calibration for Compliance: Refine AI accuracy with Copilot by testing prompts against your data to ensure compliance with FCA requirements.
Scalable Metrics: Turn calibrated prompts into metrics for AutoQA to monitor trends, verify compliance, and ensure fair practices across all interactions.
Delivering good outcomes
The CDA focuses on delivering good outcomes for customers by ensuring products, communication, and support meet high standards. MaestroQA helps you:
Monitor Customer Interactions: Evaluate sales calls, affordability checks, and product explanations.
Support Vulnerable Customers: Verify adherence to special protocols and provide additional assistance.
Document Customer Outcomes: Prove compliance through robust reporting and scorecards.
Ensuring fair practices
The CCA governs credit transactions to ensure fair and transparent practices. MaestroQA simplifies compliance by enabling you to:
Review Credit Communications: Monitor agreements and disclosures for accuracy.
Verify Documentation: Track and document credit checks, APR disclosures, and debt collection practices.
Generate Compliance Reports: Produce audit-ready documentation for FCA reviews.
Guide
UK FCA Compliance Simplified
Navigating CDA and CCA with MaestroQA
This guide outlines key aspects of FCA compliance, explores how QA supports adherence to these regulations, and demonstrates how MaestroQA enables businesses to exceed FCA requirements while improving customer outcomes.
Features for FCA Compliance
Custom QA Scorecards
Tailor scorecards to track regulatory requirements, including: Affordability assessments, clear communication of terms, vulnerable customer support.
Comprehensive Quality Monitoring
Monitor calls, messages, and customer interactions to ensure adherence to FCA standards.
Automated Reporting
Generate reports that provide clear evidence of compliance and highlight areas for improvement.
Actionable Insights
Identify trends, risks, and opportunities to continuously enhance your compliance strategy.
MaestroQA has transformed how we manage risk and compliance. It simplifies QA, ensures every interaction meets FCA standards, and helps us deliver better outcomes for our customers.
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