Integrations
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Qualtrics

MaestroQA + Qualtrics

Integrate MaestroQA and Qualtrics to view all your key data in one place.

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Performance Dashboard

Your data, united

Connect MaestroQA and Qualtrics to easily access all your crucial customer and quality data in one convenient view. Simplify your teams' operations and enhance customer satisfaction with unified, clear data.

Integrate Auto QA, Manual QA, helpdesk, and workforce management data for comprehensive visibility and insights.
Streamline coaching and development with a consolidated view, allowing direct coaching, grading, and feedback from the dashboard.
Customize dashboards, generate heat maps, and utilize gamified leaderboards for engaging experiences and tailored insights.
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How It Works

Simple Setup, Customized Data Visualization

One-Click Integration: Link MaestroQA and Qualtrics seamlessly with a single click and anticipate full data synchronization within just 1-2 hours
Data Personalization: Effortlessly adjust your dashboard to reflect aligned CSAT rating scales between MaestroQA and Qualtrics while linking CSAT scores with specific agents, surveys, & date ranges
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Benefits

Straightforward advantages for you

Unlock DSAT Secrets: Perform DSAT analysis to understand and directly address customer concerns
Boost Your Agents: Leverage grading automations, initiated by agent performance on CSAT, to uncover valuable insights and foster enhanced coaching opportunities.
Optimized Customer Experience: Easily tailor your CSAT data to fit your specific needs, ensuring you get the most use out of it.
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Your journey towards streamlined customer service operations begins here.

Embrace the integration of MaestroQA and Qualtrics, and let’s navigate towards simplicity, intelligence, and efficiency together.

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