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KCS QA: Your AI agent is only as smart as your knowledge base
AI chatbots rely on accurate knowledge to deliver the right answers. See how Knowledge-Centered Service (KCS) QA improves AI accuracy, prevents misinformation, and enhances self-service support.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
From Empathy to Excellence Unlock the Power of Human Connection for Superior CX
This transformative workshop, led by Evolution Coach Bridgette Simmonds and experts from MaestroQA, will empower your agents to go beyond scripted responses and deliver meaningful, impactful customer experiences.
Thursday, February 13, 2025 at 11:00 AM PT | 2:00 PM ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
