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Auto QA

Advancing Customer Service Metrics with AI Classifiers

Lauren Alexander

Learn about the success Novo had from using MaestroQA’s automated QA workflows, KPI dashboard and AI Classifiers to impact customer satisfaction levels.

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Mastering Agent Onboarding: Quality Assurance Lessons from ClassPass

Discover ClassPass's innovative approach to agent onboarding. Learn how quality assurance evaluations accelerated the “learning curve” and set clear benchmarks for new agents to ramp and succeed quickly.

Unleashing the Power of Customer Conversations: Top 6 Tech Trends Revealed at the CX Summit

Lauren Alexander

This blog covers the top six customer support tech trends revealed at MaestroQA’s CX Summit. From analyzing agent performance to tracking policy changes and exploring AI's role in CX analytics, get an exciting glimpse into a future where QA's efficiency and accuracy are maximized, always keeping the human element at its core.

Writing the Auto QA Playbook & Transforming Customer Support

Larrita Browning

Learn how an Auto QA program can transform customer support, improve key performance indicators such as CSAT and AHT, and ultimately boost your bottom line.

The 9 Customer Service KPIs Needed To Improve CX

Discover the 9 essential Customer Service KPIs for enhancing customer experience. Measure, analyze, and elevate your call center QA processes effectively.