Auto QA

Advancing Customer Service Metrics with AI Classifiers

Learn about the success Novo had from using MaestroQA’s automated QA workflows, KPI dashboard and AI Classifiers to impact customer satisfaction levels.

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5 Tips for Customer Service Coaches in Call Centers

World-class customer experiences depend on great communication between customer service coaches and agents. Here are five tips to elevate agent performance.

How to Improve Call Center Agent Performance: 6 Key Tips

Looking to improve your call center agent performance? Here are 6 practical tips you can leverage to improve call center agent performance today!

Auto-Fail in Call Center QA: What It Means and When to Use It

Auto-fail questions catch the worst customer service mistakes and protect a company’s reputation. Learn how to use auto-fail to increase agent performance.

11 Customer Service Training Ideas and Skills for Your Agents

A strong customer service training program will help you onboard agents quickly to perform at a high level. Learn the top skills to teach for higher CX.

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