AUTO QA

Automation alone falls short—deeper insights require more

Relying solely on automation misses the mark. AutoQA zeroes in on where human review is crucial, helping you capture the deeper, business-critical insights that drive real improvement.

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Trusted by 100K+ team members around the globe
Auto QA

The catalyst for targeted quality

AutoQA analyzes 100% of your tickets, combining the efficiency of automation with the expertise of your QA team. By leveraging custom metrics, AutoQA uncovers key themes, root causes, and trends. Detailed dashboards drill down from overall metrics to individual conversations, empowering your team to apply their judgment where it’s needed most, driving targeted coaching and continuous improvement.

Root Cause Analytics

RCA powered by AI and human expertise

Conduct RCA using a combination of GPT-powered AI queries and human analysis. AutoQA surfaces critical trends, and RCA—whether through AI queries or manual grading—digs deeper to uncover root causes, helping your team validate hypotheses and reveal actionable insights.

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Guide

Unlock Your Path From QA to Performance Excellence

From Random QA to Targeted Insights

Discover how targeted, data-driven strategies can transform your team's performance. Download our exclusive guide to discover the tools and actionable steps that will redefine how you approach QA.

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Guide

Building a path to Performance Excellence

Moving from Random to Targeted QA

Learn how to transition from random QA to targeted insights with actionable strategies that drive improvement. This guide provides the tools and techniques to refine your QA process for better performance.

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Custom KPI Builder

Analyze 100% of tickets for deeper understanding

AutoQA’s customizable metrics, including LLM, Phrase Match, and Processed Based, help you track and analyze critical conversations and processes across every ticket, providing a deeper understanding of your customer interactions.

It’s an exciting time to be in QA. We’re moving from compliance and auditing to using data and insights to improve customer experiences and drive better business decisions.”

Sigmond Varga
Sr. Customer Operations Manager

“The ability to do Screen Capture on chat and SMS was also something we didn't have before. So it checked all the boxes.”

Jose Castro
Director of Customer Care, OnTrac

Explore CEO/CX strategy chats

Insightful chats about the evolving role of customer experience within the business organization.

Webinar

Redefining Quality Problem Solving in CX: A Six Sigma Approach to Root Cause Analysis

Join us for a pivotal webinar featuring Pete Pande, President of Pivotal Resources, a celebrated author and Six Sigma expert, alongside the innovative leaders from MaestroQA. Delve into the transformative power of Six Sigma's Root Cause Analysis as we uncover how it can serve as your strategic advantage, spotlighting potential blind spots in your customer support strategy and addressing the real issues behind customer dissatisfaction.

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Webinar

Agent Coaching in the Chatbot Era: The Power of Human Connection ✨Embracing Targeted Coaching Strategies for Exceptional Agent Performance

As automated systems and chatbots become increasingly central to customer service, the importance of the human touch in customer support has never been greater. Our upcoming workshop will reveal the secrets to delivering personalized, impactful coaching that not only inspires agents but also propels them towards excellence in every interaction. Discover how to recognize and harness each agent's distinct strengths, establish realistic objectives, and cultivate a culture of excellence throughout your team.

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Ready to improve your team?

Discover how the Performance Dashboard can be tailored to elevate your team's performance

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