Custom Report Builder

Unlock deeper insights with custom reporting

Empower your team with tailored reporting tools that allow you to visualize data and track key performance metrics in ways that fit your needs. Create a variety of charts, tables, and dashboards that offer a clear, comprehensive view of your QA data and workflows.

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Trusted by 100K+ team members around the globe

Your data, your way

Build custom reports to highlight trends, performance, and insights. Use tailored charts and visualizations to dive deeper into your data.

Create line, bar, donut charts, and tables from QA data and custom metrics
Generate detailed reports on QA Feedback, Coaching Feedback, and more
Drill down from high-level visuals to specific data points for deeper analysis
Dashboard Flexibility

Combine visualizations for a complete view

Bring your reports to life by combining multiple charts, tables, and visualizations within a single dashboard for seamless data exploration.

Group different metrics and visualizations on one dashboard
Drag and drop visualizations for customized organization
Centralize filters to ensure consistent data display across reports
Advanced Filtering

Focus on what matters most

Tailor your reports with filters that refine your data, allowing you to focus on the specific metrics, date ranges, and user groups that matter most to your organization.

Filter by date, user group, or specific agents
Set high-level filters that apply to all visualizations
Customize reports to track performance over any time period
Enhanced Agent Experience

Share full dashboards for deeper engagement

Agents can now view entire dashboards instead of individual tables, giving them more context and actionable insights from QA and performance data.

Convert shared tables into full dashboards
Include coaching widgets and to-do lists within agent dashboards
Enhance agent engagement with holistic views of performance metrics