Events

Join Nate Dolin, Quality Manager, and Mary Payne, Manager of Support Insights at Chegg, as they reveal how their teams use AI, VoC, and targeted QA to turn customer feedback into powerful business decisions. Discover how Chegg refines agent performance, streamlines interactions, and delivers measurable results that matter.

In this CEO/CX strategy chat, Auren will join Vasu Prathipati, CEO & Co-Founder of MaestroQA, to explore how leaders can go beyond surface metrics to uncover the insights that truly drive customer satisfaction, compliance, and business success.

This transformative workshop, led by industry experts from MaestroQA and renowned Evolution Coach, Melani Gordon, will uncover actionable strategies designed to transform customer dissatisfaction, inspire agent ownership, and foster long-term brand advocacy.

In this webinar, David Politis, former CEO of BetterCloud, who sold his company for $1B, and Vasu Prathipati, CEO & Co-Founder of MaestroQA, will reveal the hidden risks of trusting dashboards blindly. Learn how leaders can move beyond surface-level data to uncover the real drivers of business success. Discover why QA was mission critical in identifying the insights that powered growth and operational efficiency, ultimately shaping the success of a billion-dollar company.

Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.

This transformative workshop is your opportunity to unlock your team's full potential. Led by industry experts from MaestroQA, and Evolution Coach, John Puts, you'll learn actionable strategies designed to transform your team's mindset, communication, and resilience.

Join Vasu Prathipati, CEO of MaestroQA, for a deep dive into the pros and cons of best-in-breed QA vs bundled WFM + QA solutions for CX. We’ll spotlight the critical factors you need to consider to make an informed decision about your Quality Assurance and Agent Performance needs.

Join Loren Padelford, CRO of Slice and former Chief Customer Officer of Bill.com, and Vasu Prathipati, CEO of MaestroQA, as they reveal why leaders are failing by missing critical details in CX and QA—and how top leaders use these insights to drive growth and prevent churn.

Join MaestroQA CEO & Co-Founder, Vasu Prathipati, for an enlightening webinar exploring the influence of data and metrics on QA. Agent training tools such as Screen Captures and KPI dashboards might seem like "big brother" surveillance, but more data actually allows teams to empower agents within adaptable boundaries. Uncover the shift from rigid processes to flexible, data-driven strategies in this engaging session.

Discover how Gorgias enhances its go-to-market (GTM) strategies with a proactive QA approach that goes beyond monitoring to boost sales effectiveness, improve employee performance, and refine customer interactions.

Join us for an insightful workshop where industry experts from MaestroQA and Evolution Coach, Courtney Orsinelli will guide you through advanced techniques to uncover and mitigate unconscious bias in your customer interactions. This workshop is designed to empower customer support leaders with the tools needed to minimize friction, enhance brand loyalty, and foster a more inclusive and equitable customer experience.

In this webinar, we will pull back the curtain on Betterment’s approach to Chatbot QA, sharing tactics used to push bots to the next level. From overcoming common pitfalls to fine-tuning responses, you’ll get the inside scoop on how to make your chatbots more accurate, efficient, and human-like. Ready to take your chatbot game up a notch? Don’t miss this opportunity to learn from one of the best in the business.

Discover how developing your team's Emotional Intelligence (EQ) and Soft Skills can elevate performance and exceed expectations in the age of AI. Designed for Call Center, Customer Support, Quality, and CX Leaders and Managers, our transformative workshop, led by MaestroQA experts and leadership development expert Janine Davis, will equip you with cutting-edge strategies to enhance resilience and deliver outstanding customer support.

Join us for our CEO/CX strategy chat with Vasu Prathipati, CEO and Co-Founder of MaestroQA. This discussion will delve into how QA is evolving into a mission-critical function that focuses on finding insights used for continuous improvement about your employees, processes, and customers.

In this dynamic era of AI, customer service expectations are higher than ever. Delivering actionable feedback that fosters a culture of continuous improvement has become a non-negotiable skill for leaders. Join our transformative workshop led by respected industry experts from MaestroQA and renowned Evolution Coach Courtney Orsinelli. They will share a powerful framework for mastering advanced feedback techniques that inspire your team to elevate their performance.

Join Josh Wilcox, Support Quality Manager at Varonis, a globally recognized leader in data security, for a compelling fireside chat revealing how they use MaestroQA’s performance dashboards to drive efficiency, compliance, and a culture of continuous improvement across the company.

Did you know that up to 85% of customer support agents experience burnout, particularly during peak customer demand periods? Burnout not only hampers agent performance but also affects overall customer satisfaction. Addressing burnout is crucial to maintaining a motivated, efficient, and high-performing support team. This workshop is designed to equip you with actionable insights to foster a healthier work environment and drive exceptional results. Join MaestroQA and Evolution Coach Matthew Cooke to discover effective strategies to detect early signs of burnout and turn your agents into customer satisfaction champions.

In today’s competitive landscape, mastering the nuances of AI can be the difference between good and exceptional customer service. This exclusive webinar, led by MaestroQA’s CTO and Co-Founder Harrison Hunter, will dive deep into the art and science of AI prompt engineering. Learn how to leverage advanced AI techniques and best practices to enhance quality assurance and customer service outcomes across your organization.

In this exclusive webinar, we'll explore Grammarly's innovative approach to quality assurances. Explore the strategic shift that has not only optimized workflows but also empowered their team to maintain high standards of customer service through innovative technology and targeted feedback mechanisms. Gain valuable insights into Grammarly's journey towards CX mastery and learn actionable strategies to elevate your own customer experience to new heights.

Join Harrison Hunter and Vasu Prathipati, co-founders of MaestroQA, as they explore the significant differences and similarities among these cutting-edge models. They will provide a thorough analysis of how the field continues to evolve and offer actionable insights on leveraging these developments to enhance your own CX strategies.

As digital interactions skyrocket, companies face the critical challenge of aligning their omnichannel strategies with rapidly evolving customer expectations. Join our exclusive webinar featuring Six Sigma experts and leading CX professionals from MaestroQA, and learn how to harness Six Sigma methodologies to not only keep pace with complex customer demands but to gain a competitive edge amidst today’s unprecedented market volatility.

Empathy is not just a nice-to-have in the dynamic realm of customer service; it's a critical tool that can dramatically influence customer satisfaction and brand loyalty. Recognizing the pivotal role of empathy in enhancing customer support experiences, this exclusive workshop, facilitated by renowned Evolution Coach Solunis Nicole Bay and experts from MaestroQA, is your gateway to transforming your team's approach to better customer experiences.

Join us for an exclusive webinar led by Dr. Kartik Hosanagar, a renowned expert with 20 years of experience in Machine Learning and AI, and a distinguished entrepreneur and founder. This session is designed for CX and QA teams and leaders looking to harness the transformative power of AI while navigating its complexities and risks.

Join us for an enlightening journey into the heart of customer service innovation with Bombas, a trailblazer in the apparel industry, known for its mission-driven ethos and commitment to excellence in every customer interaction. This exclusive webinar unveils the behind-the-scenes journey of how Bombas reshaped its Quality Assurance (QA) and agent coaching framework to not only meet but exceed customer expectations.

In the dynamic realm of customer support, traditional Voice of the Customer (VoC) strategies alone fall short in delivering the insights needed for exceptional service. Join us for a transformative webinar featuring celebrated Six Sigma expert, Pete Pande, President of Pivotal Resources and best selling author, along with distinguished CX quality experts from MaestroQA. Together, they will unveil how Six Sigma’s customer-centric strategies can elevate your CX operations by unlocking deeper insights into customer sentiment and areas of dissatisfaction (DSAT). This session will guide you through innovative technologies and strategies to surface in-depth, actionable insights that directly connect customer sentiment to agent behaviors. We will discuss how moving beyond traditional feedback mechanisms can reduce noise and focus on creating meaningful interactions that drive business outcomes.

Join us for an exclusive session with Evolution Coach, Alicia Jabbar, and the experts at MaestroQA. Discover a modern method that turns feedback from a dreaded task into an empowering process where swift, ongoing feedback enables agents to evolve, excel, and exceed expectations every day. This workshop will arm you with the latest strategies for harnessing customer sentiment, providing you with instant, actionable insights that will elevate customer experiences and drive smarter, data-informed decisions.

Join us for a pivotal webinar featuring Pete Pande, President of Pivotal Resources, a celebrated author and Six Sigma expert, alongside the innovative leaders from MaestroQA. Delve into the transformative power of Six Sigma's Root Cause Analysis as we uncover how it can serve as your strategic advantage, spotlighting potential blind spots in your customer support strategy and addressing the real issues behind customer dissatisfaction.

As automated systems and chatbots become increasingly central to customer service, the importance of the human touch in customer support has never been greater. Our upcoming workshop will reveal the secrets to delivering personalized, impactful coaching that not only inspires agents but also propels them towards excellence in every interaction. Discover how to recognize and harness each agent's distinct strengths, establish realistic objectives, and cultivate a culture of excellence throughout your team.

As 2024 unfolds, we're witnessing a crucial shift in the customer service and support landscape—from traditional Quality Assurance to Performance Excellence. This transformation is not just about refining processes; it's about leveraging the full potential of your team for strategic business growth. Vasu Prathipati, CEO of MaestroQA, invites you to a critical session that will guide you through this shift and prepare your organization for the future.

Join us for a transformative journey with Pete Pande, President of Pivotal Resources, author, and a renowned expert in Customer Experience and Continuous Improvement methodologies. In this compelling webinar, discover how integrating Six Sigma’s Continuous Improvement frameworks into your CX and customer support operations can supercharge your approach to quality and efficiency.

Join us for an enlightening webinar with Cody Summer, Global Risk Operations Manager at TaskRabbit, a leader in the gig economy. Dive into the world of risk management and discover how TaskRabbit's innovative approach to quality assurance and CX risk operations safeguards their global platform.

Join us for a transformative workshop brought to you by industry experts from MaestroQA and executive coach Courtney Orsinelli of Evolution. This session is focused on helping you empower your agents with the skills to effectively navigate difficult customer scenarios, transforming potentially negative experiences into positive outcomes. Additionally, learn smarter ways to navigate these situations by leveraging automated quality metrics and DSAT analysis to gain valuable insights to fuel better agent coaching.

Dive into the world of AutoQA scorecards and learn the critical factors for transitioning to automated quality metrics and their direct impact on business. This session offers practical tips for evaluating QA scorecards' suitability for AutoQA, an analysis of AutoQA's capabilities in complex issue detection like troubleshooting, and insights into areas where human expertise is paramount. Discover how AutoQA can be leveraged for tangible business benefits and redefine your approach to quality metrics.

On-Demand. Join our exclusive Agent Burnout Prevention Workshop led by the seasoned experts at MaestroQA and acclaimed Evolution Coach Samara Zelniker to discover how to combat this challenge proactively. They will dive deep into a symptom, source, and solution framework - a step-by-step guide to rejuvenate your agents quickly.

On-Demand. Join us for an enlightening fireside chat with Adanna McAlpin, Quality Assurance and Training leader at Getaround, the world's first connected car sharing marketplace. This webinar will delve into Getaround's successful strategies in agent coaching and quality management, which have skyrocketed agent performance and cultivated a culture of customer service excellence.

On-Demand. Join us for a dynamic webinar with MaestroQA's CEO & Co-Founder, Vasu Prathipati, as we delve into the latest innovations in Quality Assurance (QA) for 2023. Discover how these advancements are redefining QA roles and preparing teams for an even greater impact in 2024.

Join Vasu Prathipati, MaestroQA's CEO & Co-founder, for an insightful exploration into the lesser-known use cases of Quality Assurance. Discover a wide range of leading non-customer-facing QA scenarios that the MaestroQA team has identified; these use cases are now indicating a significant pattern, enhancing the strategic value QA teams contribute.

On-Demand. Join this dynamic workshop with MaestroQA experts and Evolution Coach Sandra Ortiz. Dive deep into the art and science of agent empowerment and its potential to transform your customer service approach, transitioning from problem-solving to creating brand advocates.

Explore how Wealthsimple's innovative CX strategy integrates team leads with quality assurance for immediate insights, effective coaching, and enhanced customer experiences.

Watch this on-demand video on AI-powered QA with Vasu Prathipati, the CEO of MaestroQA. He’ll examine the effects of AI in CX for growth and customer retention.

On-Demand. Watch our exclusive workshop with MaestroQA experts and Evolution Coach Jeanine Becker to discover the power of incorporating an empathy-driven customer support approach. By enhancing agent performance through empathy, you can ultimately elevate customer satisfaction.

Join us for an enlightening conversation with Nicole Beepath-Singe, the Training and QA Lead at Staples Canada to get an insider’s look at how Staples’ Quality Team has become the powerhouse behind refining the customer experience. They have recognized that pure customer support, while essential, is not enough. By tuning into the wealth of insights obtained from daily customer interactions, they’ve elevated Quality from a support function to a cornerstone of their business, particularly in eCommerce.