Elevate agent performance analytics
Empower your team and fuel continuous growth by seamlessly integrating Assembled's workforce management metrics into MaestroQA. Experience higher impact insights from seeing your WFM, QA, CSAT and AI analytics data all side-by-side.
Monitor WFM efficiency metrics, including adherence, occupancy, and AHT, directly within MaestroQA
Gain a holistic view of agent performance and productivity via a seamless integration with our KPI dashboard
Surface critical trends and insights with fully customizable metrics powered by AI, Auto QA, and WFM data
Analyze team-wide or individual performance to uncover areas for improvement and drive growth
Effortlessly sync your support team structure
Automatically synchronize your support team structure, including agent users and groups, ensuring always up-to-date operations for maximum efficiency and collaboration.