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MaestroQA + Freshworks
Seamlessly integrate MaestroQA with Freshdesk, Freshchat, and Freshcaller to elevate your support operations. Gain deeper visibility into agent performance, streamline quality workflows, and drive customer satisfaction with actionable insights.
Effortless data synchronization
Connect Freshdesk, Freshchat, and Freshcaller with MaestroQA to automatically sync conversation data, tickets, and metadata. Gain deeper insights, track performance, and drive continuous improvement.
One-click setup for seamless data flow
Instant access to Freshworks conversations & metadata
Leverage custom fields for tailored insights and RCA
Data-driven insights to elevate team performance
Combine MaestroQA’s powerful analytics with Freshwork’s omnichannel data for real-time visibility into trends and performance drivers. Optimize operations with tailored reporting and actionable insights.
Customize dashboards for your unique reporting needs
Uncover trends in support interactions to refine strategy
Enhance team performance with deep analytics for scalable growth
Tailored insights for deeper analysis
Define metrics that match your workflows and leverage AI to analyze 100% of Freshworks tickets with AutoQA. Uncover trends, verify accuracy, and drive smarter decision-making.
Customize metrics to align with team objectives
Identify trends and root causes with ease
Access real-time insights on the Performance Dashboard
Deeper insights through real-time visibility
Record customer interactions and agent workflows to enhance coaching and refine processes. Ensure compliance while uncovering efficiency gaps with secure, omni-channel screen recording.
Capture chat, voice, and email interactions automatically
Maintain compliance and privacy with secure configurations
Identify process gaps and optimize efficiency with full-context analysis
