Artificial Intelligence

Navigating Legal Risks of AI in Employee Performance Management

Explore expert insights on legal compliance and ADA considerations for AI in performance management, with actionable steps for fair, unbiased evaluations.

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Leveraging Customer Sentiment to Improve CX in Call Centers

Larrita Browning

Looking for a scalable, automated way to leverage customer sentiment data? MaestroQA is proud to introduce our Sentiment Analysis Dashboard to meet those needs.

Auto-Fail in Call Center QA: What It Means and When to Use It

Auto-fail questions catch the worst customer service mistakes and protect a company’s reputation. Learn how to use auto-fail to increase agent performance.

11 Customer Service Training Ideas and Skills for Your Agents

A strong customer service training program will help you onboard agents quickly to perform at a high level. Learn the top skills to teach for higher CX.

Omnichannel Support For Agents And Customers: A Necessity

Discover the essential benefits of omnichannel support for enhancing customer and agent experiences. Learn how integrated customer service platforms can streamline interactions and boost operational efficiency.

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