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Empowering Agents to Overcome Customer Service Challenges and Drive Brand Loyalty
Learn how QA tools and agent empowerment transform customer service into loyalty-building experiences, driving customer satisfaction and brand advocacy.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
Feedback Unfiltered: Radical Candor for Transforming CX Teams
In this workshop, Evolution Executive Coach Melissa Eisler and MaestroQA’s Maxmillian Licht will guide you through a modern approach to feedback, incorporating principles of Radical Candor to foster transparency, collaboration, and measurable quality gains.
Thursday, January 23, 2025 at 2:00PM Eastern | 11:00AM Pacific
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
