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Call Center Analytics

Navigating AI Pitfalls and Enhancing CX in Call Centers

Leanna Merrell

Learn how MaestroQA’s AI call center software enhances CX by leveraging contact center AI solutions and quality assurance while avoiding pitfalls. Discover GPT-powered customer support for improved efficiency and personalization.

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Elevating Call Center Performance with Six Sigma and MaestroQA

Lauren Alexander

Boost call center performance with Six Sigma and MaestroQA. Explore metrics and strategies for continuous improvement and quality assurance in customer service.

Advancing Customer Service Metrics with AI Classifiers

Lauren Alexander

Learn about the success Novo had from using MaestroQA’s automated QA workflows, KPI dashboard and AI Classifiers to impact customer satisfaction levels.

Writing the Auto QA Playbook & Transforming Customer Support

Larrita Browning

Learn how an Auto QA program can transform customer support, improve key performance indicators such as CSAT and AHT, and ultimately boost your bottom line.

How to Maximize Call Center & BPO Performance | MaestroQA

Larrita Browning

In this blog, you'll learn how to craft a powerful KPI plan based on alignment scores, AHT, and FCR to maximize your call center and BPO performance.