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Omnichannel CX

Build the Ultimate QA Scorecard Process for Email and Chat

Ensure the best customer service experience by using Quality Assurance Scorecards. Learn the process of building one for chat + email in this blog post.

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How to Create an Omnichannel Call Center Quality Assurance Scorecard

In this blog post, we provide a comprehensive guide to creating an omnichannel call center quality assurance scorecard to transform your QA processes.

Creating a Multi-Channel Quality Form For Contact Centers

Gain insights from a seasoned Director of CX on creating effective multi-channel quality forms. Learn essential components that ensure comprehensive quality assurance across various customer support channels.