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BPO Management

The Art of Outsourcing Customer Support: Lessons from Stitch Fix's BPO Partnership

Larrita Browning

In this blog post, we delve into the world of outsourcing customer support and share valuable insights from industry leader Stitch Fix, an online personal style service with over 3.1 million active users.

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5 Key Strategies to Supercharge Your BPO Partnership

Larrita Browning

In this blog, we’ll explore five key training and development strategies that are proven to establish and maintain successful BPO partnerships. Read more here!

Kick Start Your Customer Service BPO Partnership Successfully

Larrita Browning

We go through an in-depth discussion on Call Center BPOs, including selecting and onboarding a BPO, as well as how to get the most out of your partnership.