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Use Cases
Stay compliant with CDD and EDD Regulations
Equip your team to meet global compliance standards for Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). MaestroQA enables precise monitoring of customer interactions, ensuring agents follow regulatory protocols, maintain accurate documentation, and minimize compliance risks.
AI-Driven Compliance Monitoring
MaestroQA combines advanced AI analytics and calibration tools to help financial institutions stay compliant with CDD and EDD regulations by automating critical monitoring tasks and ensuring procedural accuracy.
Automated Compliance Checks: Use AI-driven AutoQA to review 100% of customer interactions for compliance with CDD and EDD regulations, including identity verification, beneficial ownership tracking, and high-risk transaction monitoring.
AI Calibration for Compliance: Refine AI performance with our AI Platform by testing prompts against your data to meet regulatory requirements with precision.
Scalable Metrics: Turn calibrated prompts into AutoQA metrics to monitor compliance trends, verify adherence to regulations, and ensure consistent practices across interactions.
Ensure Accurate Customer Reviews
Stay compliant with CDD regulations by monitoring key customer interactions, ensuring proper data collection, and maintaining robust audit records.
Identity Verification: Ensure agents request and validate essential documents like passports, driver’s licenses, and business registrations.
Beneficial Ownership Checks: Verify beneficial ownership for business accounts and keep records updated.
Risk Assessments: Track customer risk levels, assess transaction patterns, and ensure timely escalations for high-risk cases.
Effectively manage high-risk accounts
Meet Enhanced Due Diligence (EDD) standards by applying rigorous monitoring processes, ensuring thorough documentation, and managing high-risk customer interactions effectively.
Source of Funds Verification: Ensure agents investigate and document the origin of funds for high-value or suspicious transactions.
Enhanced Monitoring: Conduct regular reviews of high-risk customer activities, tracking changes in behavior or risk profiles.
Senior Management Approvals: Verify that critical decisions involving high-risk accounts receive senior management sign-off and are properly documented.
Features for CDD and EDD Compliance
Custom QA Scorecards
Tailor scorecards to track monitor CDD and EDD compliance criteria, including identity verification, beneficial ownership checks, and risk assessments.
Auto QA
Automate the review of 100% of interactions with AutoQA to flag missed complaints, verify escalations, and ensure consistency in complaint handling processes. This aligns directly with the FDA’s emphasis on timely and accurate processing.
Automated Reporting
Generate detailed reports with data-driven insights, highlighting adherence to regulatory requirements, identifying trends, and uncovering actionable insights for continuous improvement.
Root Cause Analysis
Identify process gaps by analyzing compliance failures, enabling corrective actions through detailed trend reporting and investigating.
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