Features Overview

CSAT doesn't tell the full story

MaestroQA makes it easy to understand support quality, so that you can improve every part of the customer experience.

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Elevate your support team with our powerful features

Performance Dashboard

The key to performance excellence is in your hands

Auto QA

Supercharge your manual quality program

Report Builder

Tailored insights and data visualization

Screen Capture

Capture multiple interactions simultaneously

Root Cause Analysis

Discover in-depth insights through root cause analysis

Coaching

Onboard agents and enhance coaching sessions

Transcriptions

Accurate transcription for omni-channel QA

Leaderboards

Friendly competition, amplified

Scorecard Builder

Measure what matters with customizable scorecards

Workflow Automations

Effortlessly assign and evaluate agent performance

Calibrations

Achieve alignment with calibration workflows

QA Reporting

Customizable report builder for call center QA insights

Customer Experience Team

Maximize customer satisfaction

Grading Assist Co-Pilot

AI grading assist within your custom scorecards

AI Analytics

Dive deeper into your performance insights with GPT prompting

Prioritizing your security

We take data security seriously, allowing you to focus on achieving your business goals with confidence.

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