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Salesforce Service Cloud | Integration for Contact Center QA
(Formerly Lessonly)
Turn Customer Service into Customer Loyalty
Build brand loyalty by uncovering the training gaps, CX processes, and business procedures leading to negative CSAT scores.
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MaestroQA + Salesforce Service Cloud = Quality Customer Service
Transform your customer experience and start turning customer service into customer loyalty.
Grade Efficiently & Consistently
Powerful automations streamline grading assignments and ensure that your team's producing high quality data to draw insights from.
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Provide Contextualized Human Feedback at Scale
Empower your agents to learn new skills within existing workflows, have more impactful coaching conversations, and respond directly to grader feedback.
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Unlock Insights with Robust Reporting Capabilities
Drill down on any object or case to pinpoint the drivers of customer friction anywhere in your organization.
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FAQ
