Customer Success Stories

Betterment Raises Chatbot BSAT, Containment, and Automated Resolution Rate with QA

Resident’s journey to customer support excellence

Getaround's Journey to Agent Performance Excellence

How TaskRabbit enhanced fraud prevention and trust with MaestroQA

How Sendle Built a Scalable Coaching Program with MaestroQA

Brooklinen Enhances Customer Experience with MaestroQA

MaestroQA: Aceable Improves SES by 14% and Grades 147%

How Yubo Built a Scalable QA Program with MaestroQA

MaestroQA: WP Engine Integrates Guru with MaestroQA

Stitch Fix Builds Better Calibration Workflows with MaestroQA

Greenhouse Experiences 10% Increase in CSAT by Focusing on Training & QA

Etsy Chat Support Improves Agent Performance by 14%

Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations

MaestroQA Case Study: Driving Success for ClassPass

MaestroQA: Tails.com Boosts Support Agent Performance

Providing Real-Time Feedback for the Values-Focused CX Team

MaestroQA: Building a Knowledge Base for CX Teams for Lyft

Keeping Agents up to Speed With Rapid Product Launches

Recognizing and Rewarding Agent Efforts Through QA Data

Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets

How Mailchimp Transformed their QA Program with MaestroQA

Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function

MaestroQA: Improve CSAT with QA and Scale Tone With Dashlane

How GetUpside Maintained Lightning-fast Response Times

How FabFitFun used QA to Incentivize Agent Performance and Boost CSAT by 6%

MaestroQA Case Study: How MeUndies Achieved 99% CSAT with QA

MaestroQA Case Study: How Plangrid Runs Coaching Sessions

MaestroQA Case Study: Driving Success for Squarespace

MaestroQA Case Study: Why Staples Replaced Legacy CX Systems

How Quality Assurance software empowers agents at LevelUp

MaestroQA: Why Attune Insurance Abandoned Spreadsheets

How SeatGeek Built and Scaled a More Human QA Scorecard

How MeUndies Leveraged a Quality Assurance Program

MaestroQA Case Study: How Zola Elevates Agent Performance

How agent experience and values-based quality assurance drives the art of conversation

MaestroQA: How Headspace Maintains Brand Voice Consistency

Why Freshly Ditched Spreadsheets To Get To 96% CSAT

How ActiveCampaign Uses MaestroQA To Scale Their Support Team

How Harry’s Leverages Zendesk And MaestroQA for CX

MaestroQA: How SpotHero Scaled Their Customer Care Team

How FabFitFun Uses Customer Service Quality Assurance To Manage A Best-In-Class Support Team

MaestroQA: Transforming Illuminate Education with Peer Review