%201.svg)
The Art of Conversation
CX Summit Insights Hub
Highlights from MaestroQA’s CX Summit Series in NYC Featuring Industry Experts in QA, Customer Support, and CX
Featured
Trending insights to drive QA and CX excellence
Moments
Explore moments from the previous summit
Presentations
Explore how QA and Customer Service leaders are confronting their biggest CX challenges.
.svg)
The Transformation of QA: Driving Business Results
Key Takeaways from MaestroQA’s CX Summit
Learn why QA and customer support insights are playing a more pivotal role in driving business results.
Unleashing the Power of Customer Conversations
Top 6 Tech Trends Revealed at the CX Summit
Discover the biggest tech trends in QA for CX from optimizing agent performance to exploring AI's evolving role in customer support.
Drive Customer Satisfaction with Performance Visibility & Coaching
Learn how Gousto, a prominent British Food Kit Retailer turned QA into a powerful tool for agent coaching and development to continuously optimize the customer experience.
"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."
The Art of Conversation
