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BPO & Outsourcing

The Art of Outsourcing Customer Support: Lessons from Stitch Fix's BPO Partnership

Larrita Browning

In this blog post, we delve into the world of outsourcing customer support and share valuable insights from industry leader Stitch Fix, an online personal style service with over 3.1 million active users.

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BPO Call Centers: Best Practices for Quality Assurance

Larrita Browning

Enhance customer interactions with best practices for BPO call centers. Learn strategies to ensure quality service and customer satisfaction.

How to Maximize Call Center & BPO Performance | MaestroQA

Larrita Browning

In this blog, you'll learn how to craft a powerful KPI plan based on alignment scores, AHT, and FCR to maximize your call center and BPO performance.

Elevating Customer Satisfaction with Visibility & Coaching

Larrita Browning

In this blog post, we'll share insights and strategies to provide your in-house and BPO partners with the tools they need to elevate customer satisfaction.

Champion-Challenger Model: Improve Customer Service In BPOs

Larrita Browning

In this blog, we'll uncover four essential strategies to help drive better BPO performance. Learn how techniques like the Champion-Challenger model can help.

How Customers Collaborate with Their BPO Partners Today

We uncover how implementing a strong calibration workflow for your internal and outsourced QA Graders can establish transparency with your BPO partners.

5 Key Strategies to Supercharge Your BPO Partnership

Larrita Browning

In this blog, we’ll explore five key training and development strategies that are proven to establish and maintain successful BPO partnerships. Read more here!

Kick Start Your Customer Service BPO Partnership Successfully

Larrita Browning

We go through an in-depth discussion on Call Center BPOs, including selecting and onboarding a BPO, as well as how to get the most out of your partnership.