Company Overview

This leading fintech provider operates a global digital asset platform serving millions of users. The company’s Security Operations team oversees incident detection, investigation, and resolution across a complex environment that handles sensitive financial data and user activity.

The Challenge

Even with a robust, internally built investigation platform that consolidated logs and telemetry inputs, the Security Operations team faced a key bottleneck: investigations could take hours to complete.

Analysts had to painstakingly reconstruct workflows using log data—cross-referencing timestamps and activity across multiple systems to understand what happened. The process slowed down incident response and left critical gaps unresolved for too long.

They needed a way to visualize user activity in context, eliminating manual reconstruction and improving investigative accuracy.

The Solution

MaestroQA Screen Capture Integration

The team implemented MaestroQA’s 24/7 screen recording feature and seamlessly integrated it via API into their internal investigation platform.

This allowed analysts to:

• Instantly access recordings tied to specific employees and exact timestamps
• Pair screen capture with URL telemetry for a unified, end-to-end view of user activity
• Conduct investigations entirely within their existing console—without switching systems or disrupting workflows

By pairing continuous visual evidence with their existing telemetry data, the team gained the missing context they needed to work faster and more precisely.

Results

Faster Investigations

Complex cases that once required hours now resolve in minutes, supported by direct visual confirmation of activity.

Complete Context

Recordings paired with telemetry deliver a clear, chronological view of user actions—reducing guesswork and manual effort.

Seamless Workflow

All evidence and data are accessible within the same investigative environment, keeping analysts focused and efficient.

Empowered Analysts

The team can now spend less time reconstructing events and more time acting on insights to strengthen security outcomes.

ROI Impact

• Investigation time reduced from hours to minutes
• Higher accuracy and confidence in incident outcomes
• More efficient, empowered Security Operations team

Outcome

By embedding MaestroQA’s 24/7 screen recordings and telemetry data directly into investigation workflows, this fintech leader unlocked faster response times, more empowered analysts, and stronger overall security posture.