Overview
View all features
Auto QA
Supercharge your QA
QA Reporting
Customizable report builder
Scorecard Builder
Customizable QA scorecards
Calibrations
Calibration workflows
Coaching
Actionable coaching workflows
Workflow Automations
Automated QA workflows
Screen Capture
Improve agent experiences
Transcriptions
Accurate & reliable transcriptions
Root Cause Analysis
Discover In-Depth Insights
Performance Dashboard
Elevate agent performance
Customer Experience Team
Exceptional Customer Experiences
Leaderboards
Friendly Competition, Amplified
Grading Co-Pilot
Efficient AI grading assist
AI Analytics
Dive deeper into data
Overview
View all integrations
Gladly
MaestroQA + Gladly
Ada
MaestroQA + Ada
Zendesk
MaestroQA + Zendesk
Salesforce
MaestroQA + Salesforce
Agyle Time
MaestroQA + Agyle Time
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Seismic Learning
MaestroQA + Seismic Learning
Assembled
MaestroQA + Assembled
Five9
MaestroQA + Five9
Qualtrics
MaestroQA + Qualtrics
GetFeedback
MaestroQA + GetFeedback
Dear QA, you are more than a score...
You are not an abacus counter.
You are a domain expert.
It’s time to turn QA into an insights engine that...
Dear Executive, if you are not diving deep…
And only looking at dashboards, you are under-performing.
Don’t have the time?
Build a world-class QA team that...
From QA to Performance Excellence
Shift from traditional QA to performance excellence, expanding impact to a hybrid of use cases in your industry
All Industry QA
Quality as a concept
Think of QA as your research team, delving into the details of people, processes, and operations. MaestroQA's versatile platform meets the unique demands of any industry with scalable solutions that adapt to any context or challenge. Whether optimizing internal processes, enhancing customer interactions, or ensuring recruitment precision, our platform supports an endless array of use cases.
Discover use cases
Call Center Customer Support
Ensure your call center delivers exceptional service with our QA tools that systematically evaluate and enhance agent performance, driving continuous improvement and customer satisfaction.
Coaching QA
Elevate your coaching effectiveness with MaestroQA. Ensure your coaches provide impactful guidance to QA agents, fostering continuous improvement and excellence across your team.
ChatBot QA
Ensure your chatbots deliver accurate, helpful, and engaging responses with our specialized QA tools that evaluate and enhance bot performance continuously.
Voice of Customer
Capture and analyze customer feedback across platforms to refine services and products, using insights to directly influence strategic improvements.
Real-time Assist QA
Optimize live support by ensuring your real-time assist AI is helping agents deliver exceptional service during customer interactions.
Training QA
Elevate your training programs with targeted quality assessments that ensure educational content and delivery meet high standards and drive effective learning.
Internal Service Desk QA
Improve internal support services by assessing and enhancing how service desk interactions handle employee inquiries and issues.
Recruiter QA
Enhance recruitment processes by ensuring interactions and strategies align with best practices and company goals, leading to better hiring outcomes.
Knowledge Base QA
Maintain a high-quality, accurate, and user-friendly knowledge base with regular reviews and updates, ensuring information remains reliable and valuable.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
eCommerce QA
Enhance your eCommerce operations with MaestroQA. Our platform ensures your business excels in every facet, from securing transactions to optimizing sales strategies and delivering outstanding customer service. Transform challenges into opportunities with tailored QA that drives growth and builds trust.
Empowering eCommerce brands
Discover use cases
Trust & Safety QA
Secure your eCommerce space using MaestroQA to evaluate safety protocols, automate compliance checks, and derive insights to maintain a trusted environment.
Sales Teams QA
Empower your sales teams with MaestroQA’s tools to analyze sales interactions, automate performance metrics, and refine strategies for increased conversions and revenue.
Customer Support QA
Enhance customer support with MaestroQA by grading service quality, utilizing automated consistency checks, and applying insights for ongoing agent training and service improvement.
Fraud QA
Mitigate eCommerce fraud with MaestroQA by evaluating transactional integrity, automating fraud detection processes, and leveraging insights to prevent financial losses.
Loss Prevention QA
Reduce eCommerce losses using MaestroQA to monitor and analyze high-risk interactions, automate loss prevention checks, and implement insights-driven strategies to safeguard assets.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools.
People Services QA
Drive excellence in People Services with MaestroQA. When people are your core product, QA makes a huge difference. Our platform provides the insights needed to ensure your team delivers consistently outstanding and compliant service. With actionable data, we help you build stronger client relationships, enhance satisfaction, and uphold the highest standards across your business.
Empowering people services brands
Discover use cases
Financial Advisors QA
Ensure excellence in financial advising with MaestroQA. Our platform helps advisors maintain compliance and enhance client trust by grading interactions for professionalism and accuracy, and providing real-time feedback for continuous improvement.
Telehealth QA
Boost patient trust in telehealth with MaestroQA. Assess and enhance the clarity and compassion of each consultation, ensuring compliance with healthcare standards and improving patient outcomes.
Collections QA
Transform collections with MaestroQA. Help agents balance firmness with empathy, ensuring compliance and effectiveness in recovery efforts while maintaining respect and dignity for each client.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools.
Marketplaces QA
Empower your marketplace with MaestroQA. Our quality assurance tools optimize every interaction across sellers and buyers, ensuring a seamless, trustworthy transaction environment. From enhancing user satisfaction to ensuring compliance and security, MaestroQA drives continuous improvements for robust marketplace operations.
Empowering marketplace brands
Discover use cases
Trust & Safety QA
Secure your marketplace with MaestroQA by systematically grading and improving safety-related interactions. Ensure that all transactions meet high safety standards, building a safe trading environment for all users.
Marketplace Integrity QA
Maintain a high standard of marketplace integrity with MaestroQA. Monitor and improve the accuracy and honesty of listings and user interactions, ensuring a fair and reliable marketplace for everyone.
Fraud QA
Combat fraud in your marketplace with MaestroQA. Detect and analyze suspicious activities to take proactive steps to minimize risk and protect your community.
Supplier Onboarding QA
Streamline supplier onboarding with MaestroQA. Assesses supplier interactions for compliance and quality, ensuring only the best suppliers make it to your marketplace, enhancing the overall user experience.
Sales QA
Boost marketplace sales with MaestroQA. Refine sales strategies through detailed interaction grading and feedback, optimizing sales processes and increasing conversion rates.
Customer Support QA
Enhance customer support in your marketplace with MaestroQA. Grade support interactions, automate feedback for continuous agent training, and use insights to improve resolution times and customer satisfaction.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Financial Services QA
Strengthen your financial services operations with MaestroQA. Enhance compliance, improve risk management, and optimize customer interactions, ensuring a secure and efficient service environment tailored to industry-specific regulations.
Empowering financial services brands
Discover use cases
Payment Operations QA
Optimize payment operations with MaestroQA by ensuring each transaction is processed efficiently and accurately. Reduce errors and enhance transaction security.
Risk Operations QA
Enhance your risk management strategies with MaestroQA. Identify and mitigate potential risks through detailed analysis of operational interactions, providing insights that drive proactive improvements.
Anti-Money Laundering QA
Strengthen AML efforts with MaestroQA’s tailored QA. Detects and grade non-compliant behaviors, enhancing your team's ability to prevent money laundering activities.
Know Your Customer (KYC) QA
Improve KYC processes with MaestroQA by ensuring accurate customer verification and compliance through systematic interaction grading. Streamline onboarding and maintain high standards of customer due diligence.
Customer Support QA
Boost customer satisfaction in financial services with MaestroQA. Improve support interactions to ensure clarity, compliance, and swift resolution, enhancing customer trust and loyalty.
Financial Advisors QA
Empower financial advisors with MaestroQA by grading advisory interactions for accuracy and regulatory compliance, providing real-time feedback to improve client consultations and trust.
Collections QA
Optimize collections in financial services with MaestroQA. Ensure agents balance effectiveness and empathy, grading interactions to improve recovery rates while adhering to compliance standards.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Gambling QA
Strengthen your gambling operations with MaestroQA. Enhance compliance, improve risk management, and optimize customer interactions, ensuring a secure and efficient service environment tailored to industry-specific regulations.
Empowering gambling brands
Discover use cases
Payment Operations QA
Optimize payment operations with MaestroQA by ensuring each transaction is processed efficiently and accurately. Reduce errors and enhance transaction security.
Risk Operations QA
Enhance your risk management strategies with MaestroQA. Identify and mitigate potential risks through detailed analysis of operational interactions, providing insights that drive proactive improvements.
Anti-Money Laundering QA
Strengthen AML efforts with MaestroQA’s tailored QA. Detect and grade non-compliant behaviors, enhancing your team's ability to prevent money laundering activities.
Know Your Customer (KYC) QA
Improve KYC processes with MaestroQA by ensuring accurate customer verification and compliance through systematic interaction grading. Streamline onboarding and maintain high standards of customer due diligence.
Customer Support QA
Boost customer satisfaction in gambling with MaestroQA. Improve support interactions to ensure clarity, compliance, and swift resolution, enhancing customer trust and loyalty.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Insurance QA
Transform your insurance operations with MaestroQA. Our platform streamlines claims, sharpens underwriting, and enhances sales and support, ensuring precision, compliance, and customer satisfaction at every step.
Empowering insurance brands
Discover use cases
Claims QA
Optimize claims processing with MaestroQA by grading each interaction for accuracy and compliance. Ensure that claims are handled efficiently and correctly, reducing errors and improving customer satisfaction.
Underwriting QA
Enhance underwriting precision with MaestroQA. Ensure compliance with risk policies and improving the speed and accuracy of policy issuance.
Sales QA
Boost insurance sales with MaestroQA by evaluating and refining sales interactions. Help sales teams enhance their approach, improve conversion rates, and ensure compliance with industry regulations.
Customer Support QA
Improve customer support in insurance with MaestroQA. Use actionable insights to train agents, leading to faster resolution times and higher customer satisfaction.
Compliance QA
Ensure both sales and customer support representatives are following key regulatory laws during outbound and inbound calls.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
B2B Software QA
Enhance your B2B software services with MaestroQA. Our platform delivers precise QA to optimize every customer touchpoint, from initial onboarding to ongoing support and sales, ensuring effective engagement and sustained satisfaction.
Empowering B2B software brands
Discover use cases
Customer Support QA
Improve resolution quality and speed in customer support with MaestroQA. Evaluate for effectiveness and compliance, driving improvements that enhance customer trust and loyalty.
Onboarding QA
Streamline customer onboarding with MaestroQA. Ensure new users receive clear, accurate, and helpful guidance, grading interactions to refine processes and boost initial satisfaction.
Sales QA
Refine B2B sales strategies with MaestroQA. Analyze and enhance sales interactions to better align with customer needs, increasing conversion rates and building stronger business relationships.
Professional Services QA
Elevate your professional services with MaestroQA. Ensure top-tier services through actionable insights that improve client interactions and project outcomes, leading to greater client satisfaction and retention.
Customer Success QA
Optimize customer success interactions with MaestroQA. Monitor and grade CSM communications to ensure proactive engagement, drive retention, and identify upsell opportunities, enhancing overall customer satisfaction and loyalty.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Social Media & Media QA
Enhance your social media and media operations with MaestroQA. Our platform optimizes interaction quality, ensures content integrity, and promotes a safe online environment, driving user engagement and trust.
Empowering social media & media brands
Discover use cases
Customer Support QA
Improve customer support in social media and media platforms with MaestroQA. Optimize response quality and speed, ensuring users receive timely, accurate, and helpful assistance, boosting overall user satisfaction.
Trust & Safety QA
Strengthen trust and safety on your platforms with MaestroQA. Enhance monitoring and response strategies to user reports, ensuring a secure and respectful community environment.
Content Moderation QA
Refine content moderation with MaestroQA. Use insights to balance freedom of expression with the need for a safe online space, improving the accuracy and efficiency of content review processes.
DSA Compliance
Achieve DSA compliance with MaestroQA. Ensure precise content moderation, transparency, and effective user appeals, aligning with Digital Services Act requirements. Protect your platform from fines while maintaining high standards and creating a safer digital environment.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Healthcare QA
Elevate your healthcare operations with MaestroQA. Enhance the quality of provider, payor, and patient experiences by ensuring precision, compliance, and efficiency across all interactions. Transform the way you manage revenue cycles, support patients, and comply with regulatory standards.
Empowering healthcare brands
Discover use cases
Provider Experience QA
Ensure excellence in provider interactions by grading communications for accuracy and compliance. Optimize critical processes such as preregistration, registration, and charge capture to reduce errors and improve service delivery efficiency.
Payor Experience QA
Enhance interactions with insurance companies by ensuring accurate claim submissions, remittance processing, and follow-up activities. Monitor and improve these processes, ensuring timely and correct payments.
Patient Experience QA
Improve patient satisfaction by providing clear, accurate, and timely information during every interaction. Monitor and enhance the preregistration, registration, and patient collections processes to ensure smooth and hassle-free experiences for patients.
Revenue Cycle QA
Ensure the integrity and efficiency of the entire revenue cycle, from initial patient contact to final payment. Track and optimize each step, including charge capture, claim submission, and remittance processing, minimizing errors and delays.
Compliance QA
Ensure all interactions, whether with providers, payors, or patients, adhere to regulatory requirements and internal standards. Track and enforce compliance throughout the revenue cycle, from initial contact to final payment.
Patient Collections QA
Optimize the patient collections process by ensuring clear communication and timely follow-ups. Monitor interactions related to financial discussions, enhancing the efficiency of collections and improving patient satisfaction.
And More...
Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools
Explore product features
Revolutionize performance with AI-powered analytics
Transform your business operations with MaestroQA's advanced AI-powered insights. Harness the capabilities of diverse Large Language Models (LLMs) for a deeper, more nuanced understanding of behaviors across all workflows.
Shadow agents in a remote-first world
Elevate agent performance with our screen capture feature, offering full visibility into ticket handling for targeted coaching. Available as a native application or Chrome extension, maximize efficiency with screen capture analytics.
Elevate your team's performance with gamified leaderboards
Ignite performance excellence with Leaderboards, fostering a culture of continuous improvement through friendly team competition.
Automated quality metrics on 100% of your support interactions
Explore Voice of Customer Insights, Automated Agent Quality Metrics, and Targeted Root Cause Analysis for actionable insights.
Watch and learn — dive into transformative insights
Effortless integrations for seamless workflows
Seamlessly connect MaestroQA with your essential tools for automated workflows and real-time insights.
Prioritizing your security
We take data security seriously, allowing you to focus on achieving your business goals with confidence.
Our customers love us
See the product in action + learn how we improve service quality.
