Use Case - by Role
MaestroQA for Team Leaders
Supercharge coaching and agent performance from one platform.
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Trusted by 100K+ team members around the globe
We just launched our QA program within the last 6 months and Maestro has made it the most effortless transition. It's easy to navigate, flexible for our particular needs, and the feedback has helped our team leads better train our offshore team, our offshore agents become more confident in their interactions with customers, and our CSAT is at an all time high.
Lauren Manser
Quality Assurance
Coach agents to succeed
Create a coaching culture with a centralized platform that ties together feedback from coaching sessions, CSAT, and more.
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Shadow agent workflows from anywhere
Get full visibility into how tickets are handled to give agents targeted coaching while working from home or remote.
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Close the loop on agent training
Seamlessly assign content from your LMS and view tickets side-by-side with coaching points.
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