Coach and manage the performance of your team
Empower agents and supervisors with dashboards that bring all your performance KPIs in one place and AI-assisted coaching workflows
Omni-Present Coaching
AI-assisted coaching workflows
From Coaching Templates to surfacing coaching opportunities to automated quality reviews of coaching sessions -foster impactful discussions and drive agent development.
Coaching Reporting
Visibility into your coaching culture
Get reporting and insights into who is coaching, how often, and about what! Transform your company into a coaching and feedback culture.
See how Gousto Drives Customer Satisfaction with Performance Visibility & Coaching
"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."
