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Screen Recording Software for better coaching, compliance, and quality
Enhance coaching, simplify compliance monitoring, and elevate quality with intuitive screen recording analytics. Ideal for call center agent monitoring, workflow analytics, employee monitoring across your business.
Screen Capture analytics to visualize and analyze key customer interactions
Gain rapid insights into agent workflows and performance using screen recording analytics. Moments automatically highlights critical segments like call holds, tool usage, and flagged tickets, enabling more effective call center quality assurance software usage and targeted agent coaching.
Graders quickly spot and analyze vital moments in customer-agent interactions.
Enhance training by understanding agent behaviors, processes, and customer engagement.
Optimize coaching and processes using targeted insights from Moments.
Navigate recordings efficiently by concentrating on essential interaction points.
Seamless agent screen recording experience
Empower agents with an intuitive and non-intrusive Companion App, designed to streamline agent screen recording and enhance productivity across your organization.
Equip agents with a user-friendly companion app for effortless screen recording management.
Enhance productivity by allowing agents to focus on conversations, not screen monitoring tools.
Automatically capture interactions, associating them with the relevant tickets.
“The ability to do Screen Capture on chat and SMS was also something we didn't have before. So it checked all the boxes.”
Extend employee Screen Recording across your entire organization
Harness the power of screen capture beyond support by setting up custom recording triggers tied to specific URLs, revealing process insights beyond customer interactions.
Configure URL triggers to initiate and conclude recordings for precise employee screen recording.
Start and stop recording based on specific web pages to capture relevant moments.
Tailor recording rules to specific use cases, revealing detailed behavioral insights through screen recording analytics
Seamlessly integrated with leading helpdesk platforms
Seamlessly integrate employee screen monitoring with popular helpdesk systems, enabling automatic recording and enhancing agent performance analysis.
Integrate effortlessly with Zendesk, Salesforce, Gladly, Flex, and more.
Automatically record interactions within familiar helpdesk platforms for efficiency.
Leverage integrated screen capture to boost agent performance analysis.
Enhance workflows by seamlessly incorporating screen monitoring into existing processes.
Capture multiple interactions simultaneously
Efficiently record multiple screens and tickets concurrently to understand agent multitasking and workload management through clear, actionable screen capture analytics.
Capture concurrent customer interactions and tasks effectively using desktop screen recording for employee evaluation.
Review recordings tied to individual tickets for comprehensive analysis.
Gain real-time insights from screen recordings to better understand agent multitasking and workload distribution
Enhance efficiency by utilizing multi-ticket and multi-screen recording.
Balancing insight and privacy
Address "Big Brother" perceptions and privacy concerns by emphasizing agent coaching and providing control over recorded content.
Foster trust among agents by clearly positioning screen recordings as tools for training, coaching, and improvement.
Protect customer privacy with configurable black screens during sensitive moments.
Maintain compliance by allowing agents to pause screen recording for secure information.
Empower agents with screen recording control to strike a balance between insight and privacy.
