eBook Resources

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featured ebook

How AI is Transforming Quality Assurance in Customer Support: Key Questions Businesses Need to Consider

We're excited to introduce our newest eBook, designed for anyone looking to improve their QA program and take customer support to the next level. With insights from industry experts and MaestroQA CEO, Vasu Prathipati, you'll gain the knowledge and expertise needed to harness the power of AI and maximize efficiency while ensuring customer satisfaction. This eBook provides exclusive insights from our CEO and customers to shed light on best practices for taking your QA and CX metrics to the next level with AI.

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Elevate Your Outsourced Customer Service Game

Partnering with a BPO for customer service and support is a great option, but how can you make sure your BPO Partnership will be a success? This eBook provides insight into the essential tips and best practices for getting started with a customer support BPO.

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The Ultimate Guide to CX QA Scorecards

Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to help.

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How to Build Customer Loyalty Through CX

Loyal customers also tend to spend more and engage more with brands. Providing consistent, high-quality customer experiences is the key to unlocking customer loyalty. In this guide, we provide actionable strategies to build customer loyalty through your customer support interactions.

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The Ultimate Guide to Agent Retention

In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

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Empathy and Authenticity: Two Customer Service Skills that Increase CSAT + Customer Loyalty

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The QA Manager's Guide to Average Handle Time and 5 Ways to Reduce It Without Cutting Corners

This eBook shares five practical ways QA Managers can help agents reduce Average Handle Time (AHT) without cutting corners.

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What an Effective Customer Service Coaching Session Looks Like

In this eBook, we’ll outline five elements of a 30-minute coaching session to stay organized and accountable when delivering feedback.

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Beyond CSAT: Uncovering the Root Cause of Poor Customer Experience

In this eBook, we’ll outline the top three ways brands can address the root cause of poor customer experience.

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Customer Support QA Agent Turnover: Why It Happens & How to Reduce It

This eBook shares four common causes of customer support QA agent turnover (and what to do about them).

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Streamline Your Call Center's QA Program With These Four Features

This eBook shares four important features your call center QA software should have to maximize your QA program moving forward.

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10 Customer Service Coaching Tips to Boost Agent Performance

This practical guide shares key strategies to have more effective coaching sessions.

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5 Steps to Turn Customer Dissatisfaction Into a Growth Opportunity

In this eBook, we’ll outline five steps to turn negative customer experiences into a goldmine of data you can use to elevate your brand and maximize your support agents' potential.

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The Ultimate Guide to Improving FCR for Call Center Support Agents

In this eBook, we’ll outline the top three ways to improve first call resolution and why it's important.

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