Modern QA and VOC start with a Conversation Data Platform
Business-critical use cases
Compliance Risk
Identify non-compliant interactions in real time, reducing risk and ensuring regulatory compliance across your operations.
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Missed Sales Opportunities
Use AI insights to uncover missed sales, optimize upsell and cross-sell strategies, and drive higher revenue potential.
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Churn and Escalation Detection
Detect churn early by analyzing sentiment and friction points to intervene and improve retention before escalation.
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AI Chatbot Monitoring
Optimize chatbot performance by analyzing interactions and sentiment to improve workflows and self-service experiences.
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BPO and Agent Governance
Monitor and optimize both in-house and outsourced agent performance, ensuring quality, enforcing compliance, and providing feedback to align with brand standards.
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Voice-of-Customer Analysis
Transform unstructured data into actionable insights, analyzing customer sentiment to improve service strategies and deliver exceptional experiences.
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Letter from our CEO
We started as a Contact Center QA company. QA Teams have always known that the true insights don't live in the numbers. They come from listening to and reading conversations.
Conversation Data has exploded. Zoom calls are now default-recorded. Chatbots and voice bots are generating more customer conversations than ever before.
Since the arrival of ChatGPT in 2023, analyzing conversation data has become a C-level priority, and the ability to glean insights from conversation data has improved by 1000%.
We are building the #1 place to analyze conversation data.
